Ensign The Water Softener Centre Water Softener Specialists
Sales, Rentals, Trade-in's, Repairs
and Salt since 1982
Facts, not fiction Tel 01672 497272
Mon to Fri 8:00-17:00
Sat 9:00-13:00
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Free home site survey and written fixed price quotation available day, evening and weekends

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British Company Established 1982
prices include std delivery and vat
You are here > Home > Pre and post sales support services homepage > Breakdown service Rebuild service

Breakdown service and Rebuild service

support servicesAll Ensign Water Softeners are comprehensively guaranteed for a period of 5-years against faulty parts and workmanship from date of purchase. However, you can be assured that unlike some other companies, our guarantee also includes call-out and labour so there's no sneaky surprises if you call us.

After the first 5 years we don't automatically say you need to buy a new Ensign water softener if your machine develops a fault because we offer a lifetime of support, it's as simply as that. Since 1982 the Marlborough factory has built up a wealth of practical hands-on experience with water softeners.

We know exactly what it takes to make your water softener reliable again and keep it running at peak performance.

 How to quickly turn off your water softener.

Option 1. Age of
water softener
On-Site Breakdown Service Price £
Breakdown Service 5 years+
  • One off correction to a specific fault
  • Restoration of correct softener function
143.88 + parts
Prices include labour and vat @ 20%. Parts extra.

Option 2. Age of
water softener
Factory Rebuild Service Price £
Factory Rebuild Service 10 years+
  • Replacement of ion–exchange resin bed
  • Correcting all faults, without exception, mechanical and electronic
  • Factory recalibration and clean–up
  • Making your old unit into a virtual new machine
  • Restoring softener to original factory specification, renewing the 10 to 15 year working life
Prices include parts & labour and vat @ 20%

Valid from Jan 2018

Not sure which option is best for your water softener? Why not sent us a photo and some details. We'll offer you an honest recommendation: -

Send a photo of the control body at the top of your water softener here.


salt monitorYou wouldn't drive a car without a fuel gauge would you? Then why own a water softener without a salt monitor... (more)

Ensign established 1982 Ensign established 1982

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Ensign - The Water Softener Centre
Unit 6 Hertford Court, Marlborough Business Park, Marlborough, Nr Swindon SN8 4AW,
United Kingdom
Tel 01672 497272