Terms and conditions of use

Technical Support

We pride ourselves on our high levels of customer support. We aim to provide general technical support and advice at no additional cost to you. If you do have a technical problem regarding an item you have purchased from us please use the contact form. We aim to reply to reply to questions within one working day.

Delivery Policy

The majority of orders are dispatched by 1st class post, Ensign van or Hermes carrier. Typically, orders are dispatched the next working day after your order is received. Standard delivery to United Kingdom mainland is carriage free.

IMPORTANT: Salt deliveries have a restricted delivery area. To see if we can deliver salt in your area, please use the online postcode checker here.

Payment Options

We accept all major debit and credit cards including Visa, Mastercard and their derivates without surcharge.


By purchasing from Ensign - The Water Softener Centre you agree to be bound by these terms and conditions. Please retain order confirmations until goods have been received. The United Kingdom is governed by the Distance Selling Regulations which states that you have the right to cancel an order with 7 working days of delivery. Please use the contact form if you would like to return an item. The only exception to this rule is where the product has been opened and used. Please note that you will be responsible for the costs of returning the goods to us. Note a restocking fee of up to 25% is charged on items, which are returned to us but prove to have no fault. We would advise you of this and you can opt for the goods to be returned to you.

All products sold are backed by a one year guarantee against faulty parts and faulty workmanship. The exception to this is the Ensign water softeners which have a comprehensive five year guarantee. Retention of title remains with Ensign until the goods are paid for in full. Application of Value Added Tax (VAT) at the prevailing rate is included in the prices shown. Our UK registration number is GB491410265.

As far as reasonably possible, all products featured on this site are in stock and available at the time of ordering. Ensign - The Water Softener Centre is a trading style of Ensign (UK) Ltd.

While every effort will be made to meet shoppers demands, cancellations or otherwise, variations may be necessary as a result of Act of God, War, Strike, Flood or other causes beyond our control. If you have a compliant, please contact us immediately by phone or email. Use the contact form. All complaints will be acknowledged and dealt with fairly, effectively and confidentially. These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England. These terms and conditions do not affect your statutory rights as a consumer.

We reserve the right to refuse any order after sending you our automated email confirmation.