Support services: Report a softener fault

PRIORITY

Use this form for Ensign machines less than 12 months old. We will contact you and arrange a convenient appointment for a service engineer to call where appropriate, to correct the situation. There will be no charge.

In all other cases, please see our Repairs/Maintenance Service.

Step One

Ensign model if known:

Date of purchase:

Please summarise the symptoms of fault's:

This will help us to help you

Step Two

Enter postcode and click the
'Click to find' button

Please note: personal information is not sold to third parties or used for marketing purposes.

Postcode:

Title:

Name:

Address:

Town:

County:

Telephone:

Email:

Your comments:

How did you find us:

Please leave this blank!